In Podcast, lesson 21, I learned there are businesses that have podcasts from time to time to get input from their customers so they can improve, above all, customer service. I listened to Starbucks' presentation & their CEO will hold a podcast, 9/5/08, 3 pm. Starbucks has learned that people REALLY want personal service--not automation--and don't want to stand in a "cow line" to be eventually served by the lowest paid employee. He recommended www.dialahuman.com to find ways to get immediately to a real person in many firms.
I enjoyed learning that Starbucks is into personal service, well done.
This is the link: http://www.podcastpickle.com/cast/16457
sgunter@coj.net
Tay8lors
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